1	New Challenges in IT Management Dr. Walter Rewar -- EMBA 704 College of Business – Department of Information Systems Sept. 3, 2004
2	Megatrends Global trends affecting organizations Globalization E-enablement and/or the internet economy Need for knowledge management Profound changes in the technology
3	The Organizational Environment External trends affecting organizations International Markets Decapitalization Faster Business Cycles Emergence of Business Ecosystems Demands for Greater Transparency and Accountability
4	The Organizational Environment Enterprise specific forces affecting operations: Demand-pull Customer centricity Self-service Real-time work Team-based work Anytime/anyplace information work Outsourcing and strategic alliances Signs pointing to a demise of hierarchy
5	The Organizational Environment New Work environment Leveraging knowledge globally Organizing for complexity Working electronically Handling continuous and discontinuous change.
6	The Technology Environment
7	The Technology Environment Software Trends Software Development and improved methods to control costs Purchased software as a replacement for in-house development The emergence of decision support systems Integration and ERP The push towards Web Services and Portals
8	The Technology Environment Data Trends From data files to database management systems From transaction Processing to Decision Support and Data Warehousing From data and metadata management to content management
9	The Technology Environment Communication Trends Online connectivity, LAN, WAN, and ISP Internet-centricity in data communications
10	IT’s Mission Improve performance of people and systems through the use of information technology
11	Services Delivery Model (1)
12	Services Delivery Model (2)
13	Case Example: Mead Corporation
14	Case Example: Mead Corporation
15	Case Example: Mead Corporation
16	Case Example: Mead Corporation
17	New Challenges in IT Management
18	Case Discussions IT Doesn’t Matter (Carr) Does IT Matter? An HBR Debate (Stewart and others) Six IT Decisions your IT People Shouldn’t Make (Ross & Weill)